1300 728 884 or (03) 9436 4566
Billing Related Charges
|Automatic Credit Card||FREE (we do not accept Amex or Diners Club)|
|Automatic Direct Debit||FREE|
|Payment Dishonor Fee||Credit Cards - 50c per dishonor|
|Payment via Phone||$2.50 per phone payment.|
|Online Credit Card (Manual)||FREE|
|Paypal||2.0% + 30cents per invoice|
|Direct deposit||NO FEE if payment received PRIOR to due date.|
$2.50 per manual payment received after the due date.
|Late Payment Fee||25c per SMS / Email reminder sent after your invoice due date.|
You will receive upto 6 reminder SMS prior to account suspension
|Account un-suspension Fee||FREE for accounts that are simply suspended|
|Account Re-activation Fee||Full payment required of overdue account in addition to a new contract being entered into.|
|Incorrect Call out fee.||$100 - This fee is charged if a technician attends your premises and the issue is with your internal network|
|Router Replacement.||FREE - if router is deemed faulty within manufactures warranty period.|
|FREE^ - if customer is within contract and outside manufactures warranty period.
$30 - If router is within warranty and fault is user related
$15 postage + Router Replacement cost - If router is out of warranty and out of contract^.
Please view hardware page for warranty information and replacement cost
|Set up fee||DeVoteD NBN offer 0,6,12 and 24 month contracts. Set up fee varies and further information can be found on our plans page.|
|Withdrawal of Order||$90 By submitting an application you are requesting DeVoteD NBN to place an order for service with our upstream carriers as such to withdraw this order prior to activation will incur a $90 fee (Fee waived if NBNco are unable to complete installation due to infrastructure issues).|