1300 728 884 or (03) 9436 4566

Majority of your monthly fees and charges are listed in your contract / Plan page.

Billing Related Charges

Automatic Credit Card FREE (we do not accept Amex or Diners Club)
Automatic Direct Debit FREE
Payment Dishonor Fee Credit Cards - 50c per dishonor
Payment via Phone$2.50 per phone payment.
Online Credit Card (Manual)FREE
Paypal2.0% + 30cents per invoice
Direct depositNO FEE if payment received PRIOR to due date.
$2.50 per manual payment received after the due date.
Late Payment Fee 25c per SMS / Email reminder sent after your invoice due date.
You will receive upto 6 reminder SMS prior to account suspension
Account un-suspension Fee FREE for accounts that are simply suspended
Account Re-activation Fee Full payment required of overdue account in addition to a new contract being entered into.

Service Related Charges

Incorrect Call out fee. $100 - This fee is charged if a technician attends your premises and the issue is with your internal network

Router Replacement Charges

Router Replacement.FREE - if router is deemed faulty within manufactures warranty period.
FREE^ - if customer is within contract and outside manufactures warranty period.
$30 - If router is within warranty and fault is user related
$15 postage + Router Replacement cost - If router is out of warranty and out of contract^.
Please view hardware page for warranty information and replacement cost

Ordering Related Charges

Set up feeDeVoteD NBN offer 0,6,12 and 24 month contracts. Set up fee varies and further information can be found on our plans page.
Withdrawal of Order$90 By submitting an application you are requesting DeVoteD NBN to place an order for service with our upstream carriers as such to withdraw this order prior to activation will incur a $90 fee (Fee waived if NBNco are unable to complete installation due to infrastructure issues).

^In addition to any manufactures warranty period, DeVoteD NBN will extend this beyond the manufactures initial warranty period only if the customer is still within contract with DeVoteD NBN (This excludes month by month contract).
However to avoid abuse of this free extended warranty, cancellations within 4 months of replacement will incur charges applicable as if out of contract and out of warranty ($15 postage + Router Replacement cost)

Any Fees and charges payable will be invoiced and appear on your next invoice.